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Not able to use Rovo in JIRA/Confluence

Karthikeyan_ Sree Poornalinga
August 18, 2026
I receive the error:"You don't have permission to use Rovo on this site. Please contact your Atlassian admin." when accessing Rovo in both Jira and Confluence Cloud. What could be the reason ? How can I resolve this ?

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Kishan Sharma
Community Champion
August 18, 2026

Hello @Karthikeyan_ Sree Poornalinga 

There was an active incident on Rovo. Atlassian support have now implemented a fix and services have been restored to normal operation for affected customers. You can find all the details on Atlassian status page: https://rovo.status.atlassian.com/incidents/xg2dbd91hgmy.

Karthikeyan_ Sree Poornalinga
August 18, 2026

Yes, it's working fine now! Thanks for the support @Kishan Sharma 

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