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Not able to invite user

Usman Sheikh
I'm New Here
I'm New Here
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July 11, 2024

Hi,

 

When I add new user, they don't receive invitation email.

2 answers

0 votes
John Funk
Community Champion
July 12, 2024

Hi Usman - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the email address is on the Suppression list. 

https://support.atlassian.com/contact/#/

0 votes
Rebekka Heilmann _viadee_
Community Champion
July 11, 2024

Hi @Usman Sheikh and welcome to the Community,

are you sure, that the "send email" check box was ticked? 

Screenshot 2024-07-11 172030.png

Did you invite a managed user or an external one?

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