Not able to delete task/ subtask

[Sakshi Jain]

Hi Team,

We are getting an error message while deleting a task-

Sorry, we had some technical problems during your last operation.

Request assistance

1. Collect this information: when the problem occurred, after what operation (if you can)
2. Collect server logs using log's referral number (below)
3. Create a Support ZIP
4. Raise an issue for the Support team providing as much detail as possible, such as when the problem occurred, server logs, Support ZIP and the technical details (below).

Technical details

Log's referral number: a367dd1d-3c0c-4c86-9fe4-991cf0e6b6e3

Cause

Referer URL: https://jira.fresenius.com/browse/ULM-23367

com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors

com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors
	at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:189) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.obtain(DefaultIndexManager.java:896) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.await(DefaultIndexManager.java:876) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.executeWithIndexLock(DefaultIndexManager.java:863) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:651) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssueObjects(DefaultIndexManager.java:504) [classes/:?]
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:573) [classes/:?]
	at jdk.internal.reflect.GeneratedMethodAccessor1276.invoke(Unknown Source) [?:?]
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:?]
	at java.base/java.lang.reflect.Method.invoke(Method.java:566) [?:?]
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38) [classes/:?]
	at com.sun.proxy.$Proxy38.reIndex(Unknown Source) [?:?]
	at com.atlassian.jira.issue.link.DefaultIssueLinkManager.reindexLinkedIssues(DefaultIssueLinkManager.java:128) [classes/:?]
	

This seems to be an off and on issue and we are not able to replicate this in Test Jira due to the nature of the issue being random.

Regards,
Sakshi Jain

[Trudy Claspill]

Hello @Sakshi Jain 

Welcome to the Atlassian community!

Have you tried contacting Atlassian Support, as mentioned in the message?

A Jira Administrator for your system can open a support case through this web link, if you have a valid support contract:

https://support.atlassian.com/contact/#/