Not able to create JIRA. Tells me Priority is required error even though Priority has value.

[Deleted user]

I am not able to create JIRA. It keeps showing Priority is required error even though Priority exists and theres value (high) in it.

I have the screen error just in case

[Nic Brough -Adaptavist- · Accepted solution]

Do you have a custom field called "Priority"?

[Deleted user]

Yes I have 3 custom fields called Priority. But this board/screen is only within the first Priority custom field. (which is not marked REQUIRED). The 2nd Priority is marked REQUIRED but doesnt contain the board/screen. The same for the 3rd Priority.

I will be glad to send yu a brief pic of the 3 Priorites and where the failing board/screen is lo located.

[Nic Brough -Adaptavist-]

Ok, so you effectively have four fields called "Priority". 

At first glance, I was just going to write a longer version of:

Try: (temporarily) rename all the custom fields to something distinctive like Priority-1, Priority-2 and Priority-3, then check what your field configurations, screens and error messages say.  I suspect you'll find something like your create process letting you set "Priority-1 = High" and now the error message being "Priority-3 is required"

But I think you see that, as you've said "this board/screen has the first priority field" and "the second priority is marked required".

The fix is to make the second priority optional (and maybe the first mandatory?) OR put the second priority on-screen (and maybe remove the first)