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Andrea
February 27, 2026

Good morning.

when I create an epic, story or sprint and download xray. when I log out and log back in I have to start a scrum project from scratch I have searched though projects and its not there at all every time.

 

regards

2 answers

0 votes
John Funk
Community Champion
February 27, 2026

Hi Andrea,

You don't "download xray" in Jira Cloud. What exactly are your steps? 

Andrea
February 27, 2026

When I download the free trail on Jira I then have to configure it. I go through the process. It's there but when I log out of Jira its gone.

0 votes
Marc -Devoteam-
Community Champion
February 27, 2026

Hi @Andrea 

Can you explain this in more detail?

I can't understand what your exact issues is based on creating stories, epics and downloading an app in relation to start a new space and seaching for spaces.

Andrea
February 27, 2026

Yes so I create a new space but when I log out and log back in it disappears. i downloaded X-ray through the apps. I configure it but when I log out and log back in that too is gone along with the space I created. I have to set up a new space and download again.    

Marc -Devoteam-
Community Champion
February 27, 2026

HI @Andrea 

This seems like an issue on your instance, reach Atlassian Support

Or are contact your Org admin, things don't just dissapear.

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