No response received after ecosystem glitch

[DPK]

Hi,

I submitted two apps for cloud fortified approval tickets, however for both I got a auto response saying the ID of app is invalid, when it is not and I supplied a screenshot showing the app ID (this is not my first time submitting a cloud fortified approval request). Since then I have received no response back. Please can this be escalated for:

https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-152169 

https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-152166

Thanks so much. 

[Tomislav Tobijas]

Hi @DPK ,

I'm no expert in these but this is what I managed to dig in (basically what AI said):

• Add a Comment with Business Impact: Log in to the Developer & Marketplace Support Portal and add a comment to each ticket explicitly stating that these issues are blocking your Cloud Fortified approval and impacting your integration's release schedule.

• Provide Identifiers: Ensure your comments include your Support Entitlement Number (SEN) or Cloud Site URL, as these are required for agents to formally transfer or escalate tickets to specialized engineering teams.

• Use the Escalation Option: If the portal provides an "Escalate" button, you may use it to request additional visibility due to the lack of response and the critical nature of the approval.

What you could also check is App Central discussion group and maybe ask that there 👀

I'm not sure if there's any dedicated channel when it comes to these submissions (I mean, there's this) and if you can 'escalate' it somehow.

Cheers,
Tobi