No option to close JIRA Issues

[Chris Banks]

I've recently taken over JIRA admin duties and have been contacted by a user who is unable to close a number of JIRA  Issues. They come from Projects that had been moved to the 'Closed' Project Category and put in a Permission scheme that doesn't allow anyone but Administrators to do much of anything.

When I went in, I also do not see 'Workflow' or 'Close' buttons, even though I'm in the Administrators group. I tried changing the Project's Permission scheme to the generic one that most new projects get, but while that allows me to see the 'Assign' button, I'm still not seeing any way to close off the issue.

I haven't yet found the previous admin's documentation for closing projects, if he ever wrote it down, does anyone have any idea what this could be? I've used JIRA for several years, but I'm new to the admin side, I'd be grateful for any advice.

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Chris Banks,

closing Jira issues is related to workflow as you stated. I'd recommend to go to the project settings of this projects, navigate to workflow and select the workflow for the issue type you want to investigate.

Then you can investigate this workflow and search for transitions which lead from the current state the issues are in to the Closed state. If you analyze the conditions, please check if they have any conditions in place. These conditions can restrict that e.g. only users in a certain group are able to modify the issues or similar. You can also check out Atlassian docs about conditions.

Hope this helps!

Cheers,
Matthias.

[Chris Banks]

Thanks so much @Matthias Gaiser _K15t_, that got it sorted out. Still not sure of what the previous admin's process was, but I changed the project's workflow association for Tasks from its peculiar one to our generic project workflow and it now allows the assignees to close their issues.

Cheers, Chris