No one is getting back to me about this Jira backup

[Reginald Guillory]

Can someone please contact me so we can discuss, it's been days since I've put in my ticket

[Shalini Pradhan]

Hello @Reginald Guillory ,

Good day! Welcome to Atlassian Community :)

Can you share the cloud site URL against which you have created the support ticket? I will go ahead and check the details and share you the status of the ticket.

[Brant Schroeder]

@Reginald Guillory it would be best to comment on the support issues that you submitted.  This is the community forum so community members can provide insight and help but cannot see support issues.  I will escalate this question to Atlassian but it would be best to respond on the support ticket.