When the client sends email to notify a problem. I can see it on the platform and customer gets email.
When customer calls, and i manually put him into "rate request on behalf off" . The cutsomer does not receive any email, not a status, not remarks we put into the customer send message, and when work done no email with how many stars he rates.
Thanks for your reply
Patrick
Hi @ITSM Administrator Zeller Media / Patrick :) and welcome to the community!
Let's dive in to this one a bit more, could you maybe show a (redacted) screenshot of one of those issues?
Normally the emails for a customer are triggered through your customer notifications on your project.
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