No Admin Access – Site Suspended After Admin Left Company

[Nicoleta Andreea Ruscea]

Hello,

Our Atlassian Cloud site for Haulotte, https://haulotte.atlassian.net, is currently suspended, and our only site/org admin has left the company (Florent Lavaux)

I am unable to access our documentation or manage users.

We urgently need admin access restored so we can recover our project data for Saumon project and continue our work for the ongoing knowledge transfer.

Please advise on the next steps to verify our ownership and assign a new admin.

Thank you for your assistance.

[Karan Sachdev]

Hey @Nicoleta Andreea Ruscea

Welcome to Atlassian Community!

I just checked that this site is suspended due to payment issues. Do you have the option to raise a request with the billing support here?

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thanks!

[Nicoleta Andreea Ruscea]

Hello,

Thank you for this link, I will try this right away.

Best,

Andreea

[Valerie Knapp]

Hi @Nicoleta Andreea Ruscea , welcome to the Atlassian Community and thanks for your post.

I am sorry for your situation. I have written in our internal Atlassian Champion chat to see if anyone can signal this post to Atlassian. In the interim, if you haven't already, please open a support ticket here - https://support.atlassian.com/contact/#/ 

I hope this gets resolved for you quickly.

Best wishes

[Nicoleta Andreea Ruscea]

Hello,

Thank you for your answer, @Valerie Knapp , unfortunately I cannot: it leads me either on Community page or Documentation, without the possibility to open an actual ticket...

Hope someone can advise.

Best,

Andreea