Nicht alle Tickets werden auf dem Kanban Board angezeigt

[Tanja Krinke]

Hallo, ich habe ein Kanban Board über mehrere Projekte erstellt. Es ist ein Filter eingerichtet, welcher funktioniert und alle Tickets, die ich sehen möchte, filtert. 

Über die Boardkonfiguration habe ich alle unterschiedlichen Status zugeordnet. Die Tickets werden in den Spalten (in der Boardkonfiguration) auch angezeigt. Wenn ich nun zurück auf die Boardansicht gehe, erscheinen die Tickets jedoch nicht. Ich bin für alle Projekte und Tickets berechtigt und habe Zugriff.

Wir haben keinen Ansatz mehr, woran das liegen könnte. Vielleicht hat jemand ähnliche Erfahrungen gemacht?

Herzlichen Dank!

[Tanja Krinke · Accepted solution]

Hallo,

danke für eure Antworten. Wir haben es nun herausgefunden. Die Issues waren mit mehr als einem Epic verknüpft. Dadurch wurden sie auf dem KANBAN Board nicht angezeigt. Ein seltsamer Fehler aber nun sind alle Issues sichtbar.

Viele Grüße

[Trudy Claspill · Accepted solution]

Hello @Tanja Krinke 

Welcome to the Atlassian community.

How many issues in total is the filter retrieving? Boards are limited to display 5000 issues, so if you have more issues than that Jira will display the oldest issues until it reaches the 5000 limit.

For this Kanban board do you have the Backlog enabled?

In your Board Configuration check if there is a Sub-Filter defined.

Are the missing items within the scope of the sub-filter, or are they excluded by the sub-filter?

What are the issue types of the issues being selected from the xxy project?

[Dave Mathijs · Accepted solution]

Hi @Tanja Krinke Welcome to the Atlassian Community Forums!

Do you see the work item (issue) listed in the Filter itself?

Is it a company-managed project (which I assume) or a team-managed project?

Is it a work item (issue) that is in a 'Done' status category which might not be visible due to the time frame/value of the 'Completed work items' setting?

[Tanja Krinke]

Hello Dave,

yes, i see the issue listed in the filter.

there are many other issues with diferent workflows which are listed in the columns of the boardconfiguration but not showen on the board

only one issue is showen on the board

the two projects are team managed

Thanks for your reply

[Dave Mathijs]

⚠️ The Kanban board of a team-managed project cannot show issues from different/multiple projects, the board is always tied/associated with a single project and only displays issues from within that project.

Yet another reason why I never create team-managed projects...

[Tanja Krinke]

but one issue is showen on the board... i dont know why :-(

maybe my answer with team- or company-managed was not correct. 

We use other boards as well and there it works 

[Dave Mathijs]

There may be a lot of reasons why work items (issues) are not shown on a board. In order to further troubleshoot, can you share the JQL of the filter that is used? (if needed by anonymizing the project names)

[Tanja Krinke]

the JQL is

project = xxx OR (project = xxy AND labels = Demand0900)

and all needed tickets are listed..

all issue from project xxx are showen on the board but only one issue from project xxy

we discussed the problem in team, we are all Jira administrators but not able to fix this problem.

thank you for your patience :-)

[Dave Mathijs]

Let's try with:

JQL (project = xxy AND labels = Demand0900) only:

• Are all work items from that project with that label shown in the filter results?
• Which of these work items are shown in the board when the board is using this filter (so without project = XXX)

[Tanja Krinke]

yes, all work items from that project (xxy) with label shown in the filter results

if i remove the project xxx, all items shown  in the filter results but only one item is shown on the board