Next Gen/Team Managed Projects and Cloud to Data Center migration issue

[Rob Horan]

To migrate even a single project from Cloud to Data Center one must create a full cloud site backup and restore it on an on-prem instance of Jira.  If you have team-managed/next-gen projects you will not have the ability to export until you have destroyed your team-managed projects.

Per the documentation: Jira Cloud products are regularly updated with the absolute latest features and improvements. Some of these features are incompatible between cloud and server products. Team-managed projects, for example, do not exist in Jira Server or Jira Data Center. To create a usable server backup, you need to delete all team-managed projects from your Jira Cloud site.

In other words, if you have to create a server export and you have team-managed projects, the act of export is a permanently destructive process.  What can we do if we need to keep our team-managed projects intact? 

[Ste Wright]

Hi @Rob Horan 

You'll need to recreate them as Company-managed Projects (which are the equivalent of Projects in Server) and migrate the data across.

There are instructions to help with this - see: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/

Ste

[Rob Horan]

Hi Stephen,

Its too bad that link isn't included in this page:
https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Even so, that's not really an ideal solution for a lot of people though, as its no longer the same as it was, which means anyone who does this needs a set of instructions for converting the project back to team-managed once the export is complete.

Why not leave the project as company-managed?  Well, probably for the same reason the team-managed project was created in the first place: administrative freedom.

[Ste Wright]

Hi @Rob Horan 

There could be a potential workaround...

• Create a Cloud instance - such as a trial instance, or a blank Sandbox
• Migrate the one Project you want to export to the new instance using these instructions
• Export from the new instance
• Delete the instance (or, keep it on a Free licence for future use)

Or you could contact Atlassian Support to see if there's another alternative for a single Project?

Let us know what option you choose :)

Ste

[Rob Horan]

@Ste Wright  - I've had contact.  There is no other way.

[Ste Wright]

Hi Rob,

My workaround isn't an option?

Ste

[Rob Horan]

@Ste Wright  a Sandbox will require a premium subscription.

I imagine a trial instance might work.  Have you tried this?

[Ste Wright]

Hi @Rob Horan 

Not something I've specifically tried - just an idea, based on other migration routes I've seen, that have used trial instances :)

Ste