Newline character not recognized when JIRA description through automation

[Deepak Srinivasan]

We have setup some automated JIRA creation using markdown. Using markdown tags like headings and bold face work fine. However, new line character '\n' does not work

I tried multiple suggestions from the forum including '\\' or '\' or <br> but none of them work. Is there any way to make new line work in JIRA description during automation or while importing issues through CSV

[Rilwan Ahmed]

Hi @Deepak Srinivasan ,

Welcome to the community !!

1. For new lines while importing
-- There are already bug created  JRACLOUD-65671 and JRACLOUD-65671 
Please refer to the workaround mentioned in JRACLOUD-65671

2. For new lines in Automation
-- Just hit "Enter" from keyboard where you need the new line in automation rule.

https://www.markdownguide.org/basic-syntax/

[Deepak Srinivasan]

Thanks for the reply Rizwan. I could not find any workaround in JRACLOUD-65671. Can you please check ?

[Rilwan Ahmed]

workaround is in https://jira.atlassian.com/browse/JRACLOUD-46365