Here is the JQL
project = "Security Incidents" AND status was in (Triage) during ("2019/06/05 13:59","2019/06/05 14:00") OR (issueFunction in subtasksOf("project = SI AND status = Triage") AND NOT created >= "2019/06/05 14:00") ORDER BY Rank ASC, updated ASC
What we want:
We want to have the oldest tickets at the top, and make sure the sub-task is listed under the parent.
What is happening:
The sub-task is being ordered under the parent, but is not being ordered by updated.
If you switch to ORDER BY updated ASC, Rank ASC the oldest does show, but the sub-task is no longer grouped with the parent because they can be created at different times.
The problem is:
"Rank" is the only field I found that groups the sub-task with its parent.
The question is:
Do you know of any way to order these so that the sub-task so that it stays with the parent and the tickets are ordered so that the parents are then ordered by "updated"?
This really needs to be added. A simple GROUP BY would do the trick rather than being locked into Rank as your only order
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