Need to reactivate Jira and Confluence site and downgrade to Free plan

[Vladislav]

Hello Atlassian team,

My Jira Software Premium trial has expired and our site is currently deactivated.
We would like to keep our site active and downgrade to the Free plan (10 users).

Entitlement number: 144e5dc1-d304-30d9-b399-a17595e48b00
Site URL: https://apola-group.atlassian.net

Please help us reactivate the subscription on the Free plan.

Thank you!
Vladislav

[Marc -Devoteam- · Accepted solution]

Hi @Vladislav 

Welcome to the community.

Here in community, most of us are Atlassian users like yourself and we don't have access to your environment.

This community is an open public form.

Reach out to Atlassian via https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ about your site an billing.

[Vladislav]

Hi, @Marc -Devoteam-
Thank you for your responsiveness and willingness to help! I have already tried filling out the form you shared, but unfortunately I don’t have the confirmation/submit button available. I’ve attached a screenshot - could you please advise what can be done in this case?

[Marc -Devoteam-]

Hi @Vladislav 

Don't use the other option, choose the option your account for example.

[Vladislav]

Hey @Marc -Devoteam- 
Thank you so much for your help, really appreciate it!

[Marc -Devoteam-]

HI @Vladislav 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.