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  • Need to find out a way to get top 10 tickets from each issue type categories based on clients.

Need to find out a way to get top 10 tickets from each issue type categories based on clients.

Vyshnavi S
July 23, 2024

For example : in rlsh ,bug , lets say its AFO Client, how much time the request get raised quiet often in a month we need to categorize those tickets in top 10 based on repeatation of the issue raised

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Cristian0791
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July 23, 2024

Hi Vyshnav,


You can try:
JQL
: project= (input project name) and issutype = bug and reporter = (Input reporter/client) 

This will bring all tickets that are opened by a specific reporter. 
The you can export this in XLS and make a count based on Summary or Description what ever is relevant for you to find how many tickets with the same topic have been opened.

Hope this helps you.

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