Need to close the ticket automatically when the summary contains particular word

Question

Hi Team,

I need information about, when the ticket needs to resolve/close automatically in 2days when the summary contains a particular word. Please help me out this.

Ste Wright · Answer

Hi @Vignesh  Babu Nagarajan

You can do this with Automation. To do this for a project:

* Go to Project Settings > Automation > Automation
* Select the Rules tab, then press the blue Create rule button in the top-right
* For the Trigger, select Scheduled* Select how often to run this rule
* Check the box Run a JQL search and execute actions for each issue in the query
* Set the JQL to: createdDate <= -2d and summary ~ "WORD" and resolution is EMPTY

* Add an Action, select Transition issue* Select a Destination status - such as "Done"
* If required during closure, remember to also choose to set the Resolution

* Give your rule a name, and publish it

You can also create global rules via Jira Settings > System > Automation rules. Just remember there are execution limits per month for global rules.

Let us know if this works for you :)

Ste