Need to close the ticket automatically when the summary contains particular word

[Vignesh Babu Nagarajan]

Hi Team,

I need information about, when the ticket needs to resolve/close automatically in 2days when the summary contains a particular word. Please help me out this. 

[Ste Wright]

Hi @Vignesh Babu Nagarajan 

You can do this with Automation. To do this for a project:

• Go to Project Settings > Automation > Automation
• Select the Rules tab, then press the blue Create rule button in the top-right
• For the Trigger, select Scheduled
  • Select how often to run this rule
  • Check the box Run a JQL search and execute actions for each issue in the query
  • Set the JQL to: createdDate <= -2d and summary ~ "WORD" and resolution is EMPTY
• Add an Action, select Transition issue
  • Select a Destination status - such as "Done"
  • If required during closure, remember to also choose to set the Resolution
• Give your rule a name, and publish it

You can also create global rules via Jira Settings > System > Automation rules. Just remember there are execution limits per month for global rules.

Let us know if this works for you :)

Ste