Need to build a dashboard to monitor individual task lists and time spent on each level

[Asif Khan]

Hi everyone,

I’m currently managing a team where we use Jira as our primary ticketing system. Here’s how our workflow looks:

• Client raises a Jira ticket (which automatically creates a default child ticket).
• Each child ticket needs to be assigned to different internal teams.
• Only one person (from my team) communicates with the client via the Epic ticket.
• My team assigns few child tickets to the respective internal teams and other tickets worked my themselves
• Other teams are not allowed to communicate in the Epic ticket.
• My team is responsible for checking the status of child tickets and updating the client in the Epic ticket.
• Since requests come from multiple account managers (client side), it’s becoming difficult to monitor ticket status. My team members are manually checking ticket progress and updating clients, which is time-consuming and challenging to track.

My request:
I’d like to explore ways to streamline this workflow and reduce manual effort. Specifically:

• Creating an individual dashboard in Jira for each team member (accessible to Team Leads).
• Tracking utilization to monitor workload and efficiency of each individual.

I’d love to hear your thoughts or recommendations on how to set this up effectively. Any best practices, Jira apps, or dashboard configurations that could help us manage this better would be really valuable.

Thanks in advance!

Thanks,