Need some clues as to how this existing board is working

[Kelvin Lui]

Currently, we have our projects set up with multiple boards. My goal is to have one board that only shows issues with the tag "mothership" in the label. As well, I would like to pre-populate that label field with "mothership" if I'm creating an issue while in the backlog of that board. Currently we have a project that's set up to do this but I cannot replicate it for the new board of the new project.

What I've narrowed down to is this:

1. For the old board, it has a query of "project in (PE) AND labels = mothership ORDER BY Rank ASC" When I use this query in ANY board, when I click the "create issue" button in the backlog it pops up the issue creator screen AND it populates the "labels" field with the tag "mothership"
2. For my new board, I change the query to "project in (PD) AND labels = mothership ORDER BY Rank ASC".
   1. When I click the "create issue" button, it tries to create the story in the table (where I can only type in the title) instead of popping up the screen. The story is NOT created with the "mothership" label.
3. There are no automation rules for the "PE" project that I found that could be triggering this

Can someone please give some guidance on where this behaviour could be coming from and why it only works for the PE project? 

[Trudy Claspill · Accepted solution]

Hello @Kelvin Lui 

Welcome to the Atlassian community.

Clicking the Create Issue button at the bottom of the backlog will default to having you type in just the Summary of the issue when no other fields are required to create issues in that project. The dialog for issue creation will open only if there are other required fields for that issue type in that project.

Does the PE project have other required fields for creating a new issue?

I have tried a similar situation on a Scrum board for a Company Managed Software project. When I use a comparable filter (project and labels=X) and the issue has no additional fields required during creation, I see that after typing in the Summary the issue is created with the label.

In what manner have you confirmed the issue is created without the label? Does the issue remain displayed in the Backlog or does it immediately disappear?

Is the Labels field displayed in the issue screen after the issue is created? 

[Kelvin Lui]

You're right! Thank you so much! I went through so many steps that I mistakenly associated the pop-up issue creation screen with the label issue. I can confirm that although the issue creation screen doesn't pop up in the new board (which is fine), it does indeed tag the mothership label. 

Are there any articles that explains why the query auto-populates the label field? Just wondering if I can use this for other things.

[Trudy Claspill]

I'm not aware of any documentation on this topic, but I have not scoured the content looking specifically for that topic.