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Need assistance on resetting MFA code after user got a new device.

Ethan Andrew
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December 22, 2025

There is no security option in Atlassian admin to re-enroll MFA methods. User is locked out and can't get back in without an MFA code that they do not have access to. How do I go about re-enrolling MFA for a user?

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Trudy Claspill
Community Champion
December 22, 2025

Hello @Ethan Andrew 

Welcome to the Atlassian community.

This page provides troubleshooting steps for login issues related to MFA. Let us know it any of the actions there help resolve your issue.

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

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