Need a new field that tracks the time a ticket spent as Observation type

[Tharunkumar B]

Is there a way for us to track the time a ticket as spent as a certain ticket type?

For example when we "move" a ticket from Observation type to FIR, the creation date remains the same but when we export the data we need to remove the time it spent in Observation as that does not count the same as FIR. 

This would be similar to the changes we made in the past that tracks the time tickets spend in certain statuses (watch, on-hold) - I think when exported it is in seconds 

[Aron Gombas _Midori_ · Accepted solution]

The Better PDF Exporter app has a customizable PDF template that is called "time-by-x" (report samples).

It calculates the time spent in a given field value. By default it supports the Status field (time in status use cases), the Assignee field (time by assignee use cases for issues that are passed between assignees) and it has an interesting fall back case. Every other field is treated as "string value". That fall back cases could work for Observation type, out of the box! If not, it may be very easy to adjust for that.

When exported, the template calculates several KPIs and renders 3 types of charts to visualize the lifecycle of the issue:

(Discl. this paid and supported app is developed by our team.)

[Tharunkumar B]

@Aron Gombas _Midori_ ,Provide the list of supported App to install to fix this issue

[Aron Gombas _Midori_]

I don't understand the question.

The sample above was created with this app: https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=datacenter&tab=overview

[Tharunkumar B]

@Aron Gombas _Midori_ Imagine you have two types of tasks: "Observation" and "FIR." When you change a task from "Observation" to "FIR," the original start date remains unchanged. However, you want to measure only the time the task spent as "FIR," not counting the "Observation" time. It's like starting a timer fresh for the "FIR" part to see how long it took. This is similar to tracking time tasks spent in stages like "watch" or "on-hold."

Note-issuetype is observation and FIR