My workspace is unavailable..Nor my administrator as well

[Miriam Reyes Zenteno]

Today we arrived and we cant get into aour workspace. Some employees can still work at Jira..but not me and our Jira Administrator.  HELP..please!

[Miriam Reyes Zenteno]

#jira-cloud   help..please!!

[Shalini Pradhan]

Hello @Miriam Reyes Zenteno ,

Good day! Welcome to Atlassian Community :)

If your employees can still work, in that you would need to check:

• if your user account has Jira product access or not. Reach out to your org admin, they will be able to check

[Miriam Reyes Zenteno]

Our org admin,  cant reach Jira neither...I have special acces..Almost like and admin..And I cant reach it to..

Who can help us...?

[Varsha Joshi]

Are you seeing any error messages?

[Miriam Reyes Zenteno]

I dont see error messager..I just cant see al my works space..DAshboards..Confluence Document.. all my Data... I cant reach my info..

And some other employees..can...And the  JIRA/ Atlassian administrator or me..cant

[Shalini Pradhan]

Hello @Miriam Reyes Zenteno ,

Good day! I see you are on standard plan, please open a support ticket here: https://support.atlassian.com/contact/