My users keep recieving spam e-mails from JIRA

[Intern IT]

Hi,

How can i prevent e-mails from JIRA being reported as spam. It has come so far that e-mails registering spam, are being registred as spam. If you can access our JIRA Service desk Portal, please have a look at the assigned tickets to user chrimeyer - IT-11193 / IT-11192 / just to name a few.

Regards

[Nic Brough -Adaptavist-]

We're not support and have no access to your system.

There is nothing that can be done on the JIRA side though.  Your spam filters are picking up the emails and flagging them incorrectly.  They need to be trained not to, probably by an email administrator.

[Intern IT]

Hi,

I have discussed this with our e-mail administrator and

The next steps are to speak with Atlassian …

1. … and specifically asking them what to include in ISS DK SPF records.
2. … missing SPF records on Atlasian’s side are also an issue

 What can we include in our SPF records to ensure that e-mails from issdanmark.atlassian.net are being signed as trusted?

[Nic Brough -Adaptavist-]

I'm afraid I can't help you with that, it's all email administrator level stuff, and I only know the basics.

It's up to your admins to tell Atlassian what they think they want to change, but I suspect it won't happen, as I'm pretty sure it will need code change, which Atlassian won't do on Cloud.

[Intern IT]

So in short, Atlassian does not know what IP adresses "their" e-mail's are being sent from?

[Nic Brough -Adaptavist-]

No.  That's projecting your use-case on to other people.

The problem is that you have some unusual email requirements on your servers that most people simply don't have and don't care about.  Atlassian have not bothered to code for your particular case, because of the lack of interest that the vast majority of users have.