My user is complaining an error we already notified your admin of your access request for jira on

[Rizwan Siddiqi]

My user is complaining an error we already notified your admin of your access request for jira on inn-aalshafei.atlassian.net. If it's been a while since your initial request, contact your admin for more details.

Although i check and invited this user to my jira community and by default its declared as Administrator under our free trial in the Jira access.

Can you please suggest how can i fix this problem.

[Trudy Claspill · Accepted solution]

Hello @Rizwan Siddiqi 

Welcome to the Atlassian community.

First find out what login they are using for Atlassian Cloud.

Then in https://admin.atlassian.com go to Directory and confirm that there is a user there that matches that login and that the user's status is Active.

Review the details of the user's account and confirm that they have been assigned a role for the product.

Also confirm that the user has been assigned to a group that grants them access to the product.

[Trudy Claspill]

@Rizwan Siddiqi 

Did you solve your issue? What was the solution?

[Rizwan Siddiqi]

I followed instructions in the previous post.

I used https://admin.atlassian.com go to Directory and confirm that there is a user there that matches that login and that the user's status is Active.

Review the details of the user's account and confirm that they have been assigned a role for the product.

Also confirm that the user has been assigned to a group that grants them access to the product.

Thank you for your support.