My team member not able to login.

[Shyam kumar singh]

We have giving the permission to our team member to access but while they login into jira not able to login. Browser is loading and loading  and finally giving this error

https://o55978.ingest.sentry.io/api/5988874/envelope/?sentry_key=db392c0dd39c43f9a29a56dbf6db9fc0&sentry_version=7&sentry_client=sentry.javascript.browser%2F7.120.1 429 Too Many Requests It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support request. Atlassian Support

[Renata_Getint]

Hi there,

It seems like your team member is encountering a common issue that could stem from either browser-related problems, a temporary database sync issue on Atlassian's end, or rate-limiting from Sentry (as indicated by the 429 error).

Here are some steps you can try to resolve the issue:

1. Clear Browser Cache and Cookies

   • Ask the team member to clear their browser's cache and cookies, as these can sometimes cause loading issues.
   • Alternatively, try logging in via an incognito/private window.

2. Verify Permissions

   • Double-check the permissions in Jira to ensure the user has the correct access. Sometimes, permissions might appear granted but could require re-validation.

3. Test Network Connectivity

   • Ensure the user's internet connection is stable.
   • If they're using a VPN, have them try disabling it temporarily to rule out connection conflicts.

4. Browser Update or Switch

   • Ensure their browser is up to date.
   • If the problem persists, try a different browser (e.g., Chrome, Firefox, or Edge) to see if the issue is browser-specific.

5. Check Atlassian Status

   • Visit Atlassian Status Page to confirm whether there are ongoing incidents affecting Jira.

6. Contact Atlassian Support

   • If none of the above works and the error persists, raising a support request with Atlassian might be necessary.
   • Provide them with the error message, a screenshot if possible, and the steps you've already tried.

If you're managing multiple systems and need smoother integrations or access management, consider tools like Getint to streamline cross-platform workflows and ensure your team’s tools communicate effectively.

Hope this helps! Let us know how it goes.

[Fazila Ashraf]

Hi @Shyam kumar singh 

Welcome to community!

For these issues, it is best to connect with Atlassian support directly via https://support.atlassian.com/