My task is open but shows resolved date and does not appear in board

[Junaid Hussain]

My task is open but shows resolved date and does not appear in board

How can I see all my open tasks in my board?

[Mikael Sandberg]

The reason your task is not showing up on the board is because the resolution is set which indicate that the issue is resolved. You have to clear out the resolution field (either by adding a transition in the workflow that clears it or create an automation that clears the field) in order for it to show on your board.

[Mikael Sandberg]

Also, take a look at Best practices on using the "Resolution" field for more information about the resolution field and how it should be used.

[Junaid Hussain]

@Marc - Devoteam @Mikael Sandberg Thanks for the replied

I was checking best practices on using the resolution field link. Is workflow changed to Automation now?

[Mikael Sandberg]

No, but I recommend using automation instead of adding a new transition in the workflow, mainly because it is easier to create an automation and updating the workflow may take longer depending on how many issues you have. 

[Marc - Devoteam]

Hi @Junaid Hussain 

That just the name of the status, the issue itself is resolved. This can been seen by the check mark and resolution beside it "Done"

The status is in statusCategory Done in Jira.

The tip @Mikael Sandberg pointed it out is very useful and should help you out

[Junaid Hussain]

if it is done, How can i change back to open? I did not market is done. It happened automatically. 

Sorry to you guys. I am newbie here. 

[Mikael Sandberg]

@Junaid Hussain Have a look at this KB, it shows you how to create an automation that clears the resolution field for you. In it's simplicity it would look something like this:

My example is manually triggered from within the issue (the automation would show up under actions on the right-hand side), instead of during transition as in the KB.