My subscription deactivated, could you reactivate it?

[helloween35]

Hello!

My account for storello.atlassian.net seems to have been deleted due to inactivity.

Would it be possible to restore it?

Thank you in advance for your help!

Best regards,
Peter Domokos

[John Funk]

Hi @helloween35  - Welcome to the Atlassian Community!

The only way to do this is to contact support and let them set it up correctly. You can use the link above or get there through 

https://support.atlassian.com/contact/#/

It's not just a chat bot. There is an option at the bottom of the page after filling in details with the chat bot to open a ticket. 

[Staffan Redelius]

Hi @helloween35 

Are you on the free or paid plan? 

If you are on the free plan your site will be set to Inactive after 120 days if you don't login. The data will be deleted after additonal 15 days and will not be recoverable.

To reactivate a subscription:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. On the Subscriptions page, select the Inactive tab.

3. Find the subscription you’re looking for and select Reactivate.

4. Review your subscription details and select Continue.

5. Review your billing details. If they weren’t added before, you can add them now. If you select or add a new payment method, all subscriptions billed together in the same billing profile will be moved over to the new payment method.

6. Select Confirm.

Let me know if this helps!
/Staffan

[Arkadiusz Wroblewski]

Hello and Welcome @helloween35 

Please use Provided Contact Form Atlassian Support: Pricing, Billing, & Licensing | Atlassian

[helloween35]

Hello.

This is only a chatbot, how can I reactivate my account throu this?

I tried about a thousand times...

Thanks.

[Arkadiusz Wroblewski]

@helloween35 

Under "Im Costumer" and Continue without Login, and when you Select any Topic, You should get an Form to fill and send.