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My filter is set up to run once a week and email the results. It stopped working

Jason Gallant
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June 23, 2021

I have a query to produce a list of defects that meet a specific criteria and this is set up in manage subscriptions to run every friday at 11:00 AM and email the results.   This has stopped working.  If I go into manage subscription and select run now, it will not work either.   How do I troubleshoot this issue to find out why the output of my query does not get emailed to me on friday's.   

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Jack Brickey
Community Champion
June 23, 2021

That seems rather odd. If you simply run the query do you get some results? One thing I would probably try is to simply create a new filter and set up a new subscription and see if that has any different behavior. I would also consider adding a different email address to see if that address receives the results.

Jason Gallant
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 23, 2021

Thanks. I will give it a try

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