My account administrator lost access (deactivated account)

[Pablo Valerio]

The administrator of my organization can't access to his ATLASSIAN account, he is unable to contact support, there is no way to open a ticket, NOTHING.

I have already reported via mail. But when I wanted to reply, it is said that the email I  sent had been returned : The message transfer process is interrupted, usually because the recipient advocates@am.atlassian.com ) Internal system failure of the service provider.

What can we do?

[Trudy Claspill]

Hello @Pablo Valerio 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

[Pablo Valerio]

Thanks! @Trudy Claspill 

[Stephen Sifers]

Hello @Pablo Valerio

I'll be creating a request on your admins behalf shortly. Your admin should be receiving an email with the support details.

Thanks for flagging this @Trudy Claspill

-Stephen Sifers

[Pablo Valerio]

Hi @Stephen Sifers, He just check his email and he didn't got any email yet. He tried to recover his password and that worked and when he tried to login again, the problem persisted, deactivated account.

Please help me with the email you mentioned.

[Pablo Valerio]

Hello, We still need help, we are about to make some changes to our company and we need to add more users, he is getting blocked by you, he even tried to create a new organization but the account being disabled won't let him do anything at all.

@Stephen Sifers @Trudy Claspill 

[Trudy Claspill]

Hello Pablo,

Unfortunately there is nothing I can do directly to help you.

I am just another customer of Atlassian. I am not an Atlassian employee. I don't have any sort of access to other customers' accounts.

One piece of advice I will offer is that when the issue is resolved for your Organization Admin, your company should consider implementing a policy of have more than one person designated as Organization Admins.

[Pablo Valerio]

Yeah, that makes sense, actually we thought I was admin also.