My Project issue key is automatically increasing

[Madhu Reddy]

I am using Software project. 

I have created around 30 issues in the project. 

Suppose I have " KEY-30 ". ow when I create ticket it is giving "KEY-6000", and when i create other ticket after some time its is giving " KEY-6020"

Automatically it is increasing , May be based on minutes or something .

Please help me out. Thanks in Advance.

[Nic Brough -Adaptavist- · Accepted solution]

This has been known to happen in the past when there are emails that Jira can't process properly sitting in an email inbox that a "create" handler is polling regularly.  It keeps trying to import junk, fails, then loops back around later and repeats the failure.

If you've got no incoming email set up, please ignore me!

[Madhu Reddy]

Thanks @Nic Brough -Adaptavist- 

This worked for me. 

[Alexey Matveev]

Hello,

I think there must some scripts working in your Jira, which create and delete issues. Can you have a look at the jiraissues table to see, if a ticket with KEY-6019 exists?

[Madhu Reddy]

Thanks for the response @Alexey Matveev.

I am not able to view that ticket "KEY-6019".

Its is saying that "You can't view this issue

It may have been deleted or you don't have permission to view it." But there is no security level set in the Project.

FYI, I don't have any Scripting Addon in my Instance.

Thanks in Advance.

[Alexey Matveev]

I would have a look at the table jiraissues directly. 

[Madhu Reddy]

You mean in the database ?

[Alexey Matveev]

Yes, in the database