My Cumulative Flow Diagram does not show all issues

[Ein Kunde]

I have tickets on my board that are not considered in the CFD.

My suspicion is that the CFD misses the issues that I have imported at the beginning of the project from a csv file.

How shall I proceed? I want all tickets to be considered by the CFD.

Best regards!

[Ein Kunde]

Hi everybody, 

thank you very much for your thoughts.

I was really not precise enough: I am using the CFD in the reports tab of a kanban board of a company-managed space.

And also my description was wrong: My problem is that all the imported issues are shown in the CFD, but they are always shown in the (imported) status "Backlog". I.e. many of those imported issues we have pushed through the workflow by means of drag and drop on the kanban board. When I click on the issue details view, I can see the status all right. But these changes are somehow not reflected in the CFD. There, they are still shown in the Backlog category.
For Issues that have not be imported but created manually, the CFD shows the statuses correctly.

Best regards,

Chris

[Ein Kunde]

Oho - I just noticed, that this is actually connected to how I set the status. If I drag and drop it on the Kanban board, this is ignored by the CFD (not by other statistics though). Only if I set the status directly in the ticket detail view, the CFD recognizes, what is going on...

[Marc -Devoteam-]

Hi @Ein Kunde 

Doe the issue status change if you moe it on the Kanban board, if this is the case and the CFD doesn't recognize this, then this might be a bug?

[Ein Kunde]

From all this, it appears to me that the CFD actually relies on some sort of report or log that captures status changes over time. What we see here are the results of a bug in the report creation that causes certain status changes not to be written into the status change log. 

[Marc -Devoteam-]

HI @Ein Kunde 

This is strange any status change is logged in the history of the issue.

Do you use transitions from a status to the same status, these will not be logged, as the status will not change.

[Bill Sheboy]

Thanks for the additional information, @Ein Kunde 

Please start with one example work item which you expect to display on the CFD:

• Review the current Status and history for that item to learn if it shows the Status transitions which should display it on the CFD
• If it shows no history of changes and it is not in a Status visible, the work item never transitioned Status.  Thus as Marc suggests, investigate why it did not change Status.
• Then, check a different work item which does appear on the CFD to compare them

Also, do you know if your Jira site was originally a Data Center one which was converted to Cloud?

[Danut M _StonikByte_]

Hi @Ein Kunde,

Welcome to the Atlassian Community!

What CFD do you use?

If it is about the Jira's Cumulative Flow Diagram report specific to company-managed spaces (and their agile boards) then ensure it includes all the board columns. 

In addition, check in the agile board settings if all the workflow statuses are mapped on the columns - so there are no unmapped statuses.

If it is about the Cumulative Flow Diagram report specific to team-managed spaces, check the dates. and the status mapping on the board columns. 

Alternatively, instead of using the Jira's report that has all kind of limitations, you could search for an app (plugin) on Atlassian Marketplace that offers better CFD chart/report. If you want to try a plugin, our Great Gadgets app - developed by my team - offers a powerful Cumulative Flow Diagram Chart (CFD) gadget that is higly configurable. This gadget allows using a custom JQL, saved filter or board as data source, so you will have full control over what work items to include in the chart.

Hope this helps.

Danut

[Bill Sheboy]

Hi @Ein Kunde 

Are you using the built-in, Atlassian interpretation of a CFD or a custom app from the Atlassian Marketplace?

For the CFD settings, have you changed any of the settings / filters in a way that excludes the work item?  One way to check that is reviewing your CFD settings and compare those to an example work item which you believe does not display...comparing the field values.

Kind regards,
Bill

[Marc -Devoteam-]

Hi @Ein Kunde 

The only thing I can think of is, that on the import the  "Status" column in your CSV file didn't match  existing statuses in your Jira workflow.

If the imported tickets are in a status not included in the "Columns" mapping of the board, they will not appear on the chart.

If this is not the case then it seems related to your instance. Then reach out to Atlassian Support

If you do please report back in this post how this could be solved or not!