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My Account Suspended

moumer
May 31, 2026

My site was mistakenly upgraded to a trial after exceeding 10 users. I have already cleaned up our directory and reduced our user count to 8. Please downgrade my subscription back to the Free plan and lift the suspension.

2 answers

1 vote
Trudy Claspill
Community Champion
May 31, 2026

Hello @moumer 

Welcome to the Atlassian community.

We are a user community and don't have access to fulfill your request. I recommend that you contact the Billing, Licensing, Pricing Support team through the following page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

0 votes
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 31, 2026

Hello @moumer ,

Good day! Can you please share your cloud site URL for us to check?

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