Moving JIRA JSM to JIRA Core + Assets

[Alexandra Mihaela Apostol]

Hello,

We are trying to assess if we can move from JIRA JSM to JIRA Core + Assets plug-in in DC configuration. In the past we used the JSM features, but now we have decommissioned our SD project, and we only use business projects. We are trying to figure out if it is possible to use the JIRA Core + Assets plug-in (because we still need one schema even with the business project). 

We plan to:
1. Install JIRA Core,
2. Migrate the licenses from JSM to JIRA Core,
3. Install a separate Assets plug-in to work together with JIRA Core
4. uninstall JIRA JSM 

Is this feasible? 

[John Funk]

Hi Alexandra - Welcome to the Atlassian Community!

I would say no as the Assets module is specifically connected to the JSM product. Also, with DC going away soon, you should start to look at a migration to Cloud sooner rather than later. 

[Alexandra Mihaela Apostol]

We are going to migrate to cloud very soon but not just yet. But until then we also need to optimize our costs because in the short run we need to extend our licenses. For example, we have now 750 licenses on JSM and we only use a business project in JIRA. Assets plug-in is used only by few members. 

[John Funk]

So you have 750 Agents you are paying for in JSM? That's a huge number - do all of them perform helpdesk functions? 

[Alexandra Mihaela Apostol]

Hello!

None of them use service management features. We have some kind of business project that uses a lot of add-ons for keeping track of SLAs, but it is integrated with an external app though REST API. Basically, those 750 JSM licensed users don't perform any JSM functions at all. Only on Assets there seems to be a very small activity from time to time for very few users. on a very small object scheme. From my point of view, we are overpaying some functions we don't use at all, and I would like to optimize that.
In case we cannot remove at all the JSM app due to Assets, would it be better to have JIRA core installed with 750 licenses and have JSM with 10 licenses? If yes, what would the best course of action be? Can we get from Atlassian some trial licenses and test if this functionality works as expected for us? I don't want the end users to be impacted at all. 

Thank you!
A

[John Funk]

Yes, you would be way better off with that switch in licenses. It should save you thousands if not tens of thousands of dollars per year. Agent licenses are the most expensive license they have. You can give a handful of users permission to Jira as a User and let them see if there is any difference. But you should probably cute WAY back on the Agent licenses.