Move and Organize is compatible with Jira Standard?

[Rogerio]

I would like to know if Move and Organize is compatible with Jira Standard? Because, after of conclude the app install. Show me a error, when I try to use this app.

[Erik Unemyr_EMERGENCE · Accepted solution]

Dear @Rogerio ,

Thank you for reaching out related to this query - we will work with you directly to resolve the issue you are experiencing related to your Jira instance's custom fields setup.

To your question on Move and Organize for Jira, indeed we have many customers using the application with both team-managed and company-managed projects. It supports Jira Software, Jira Business and Jira Service, and has native support for Advanced Roadmaps projects as well (a Jira Premium feature).

Kudos @Trudy Claspill for helping to direct this query to right place as well!

With kind regards,

Erik Unemyr
Emergence Software Pte Ltd

[Trudy Claspill · Accepted solution]

Hello @Rogerio 

What type of project is "LCF"?

Is it a Software, Service Management, or Business/Work Management project?

Is it a Company Managed project or a Team Managed project? This information can be found on the View All Projects page or at the bottom of the panel on the left when viewing the project.

It sounds like the app requires access to "read and configure screen schemes" based on the message. Team Managed projects don't use Screen Schemes. Only Company Managed projects use Screen Schemes.

It could be that the app is not compatible with Team Managed projects, and maybe it was not coded in a way to ignore such projects. That would be a question to direct to the app vendor's support team.

[Rogerio]

HI @Trudy Claspill ,

The type of project "LCF" is a Company Managed project, Template Software Kanban. My user is using a English language.

I don't know why this error happens!

Thank you so much,

[Trudy Claspill]

You will need to contact the support team for the vendor of the app. You can find their contact information on the support tab of their Marketplace listing.

https://marketplace.atlassian.com/apps/1228207/move-and-organize-for-jira?hosting=cloud&tab=support

[Rogerio]

Thank you a lot @Trudy Claspill