Mobil App Work Log not saving comments

[Sidney Sanders]

When I log my work hours to any project through my mobile app, it does not save or display the comment. I have to use the browser to edit the work log and add the work description. I used to log time from my phone every time, but now I can only add the work comment on the browser, which is frustrating. My permissions haven't changed, since I am able to add comments in the browser. Is there a solution to being able to add the work log on my phone?

[Tomislav Tobijas]

Hi @Sidney Sanders ,

I'm guessing you're using native time tracking feature and not some kind of app?

If we're talking about native time tracking, I believe I've found the bug - after you log work and try to edit it, no information (such as comment or logged time/duration) is displayed. However, if you use browser view, it's all displayed as expected.

Anyway, I'm going to check this with the support and see if we can create a new bug report for this. 👀 I'll share the link here if the team creates a new ticket.

Cheers,
Tobi

[Tomislav Tobijas]

Another note - it seems that things improve a bit after you restart the app (I did an update to v181.1.8 on Android), but that's only for previously logged time. If you add a new worklog entry, it behaves the same as displayed in the video above.

[Tomislav Tobijas]

@Sidney Sanders, quick update from the dev team:

I wanted to share an update from our internal development team:

• Root Cause Identified: Our team has confirmed there is a known issue affecting worklog comments and the display of logged time in the Jira mobile app.
• Fix in Progress: The team has already started working on a fix, which will be included in the upcoming app version v182. The rollout for this version is planned within this week.
• Temporary Measures: While the fix is being rolled out, I am also coordinating with our internal team to see if we can apply a root cause opt-out for your site as an interim solution. I will keep you posted as soon as I have more information on this.

[John Funk]

Hi Sidney - Welcome to the Atlassian Community!

It would be a good idea for you to submit a support ticket to Atlassian so they can log that and help find a solution. 

https://support.atlassian.com/contact/#/

Best of luck!