Missing permission groups

[Deleted user]

I have been cleaning up our Jira installation and inadvertently messed it up. Now when I go into Global Permissions, against 'Browse users and groups' and 'Manage group filter subscriptions' there are no users or groups listed and no way I can see to add permission groups back in. If anyone can help that would be great as I can no longer look up users within apps etc.

See attached

[Ollie Guan]

Hi @[deleted] ,

To grant global permission:

• Scroll to the bottom of the page to find the Add Permission section.
• Select the permission you want to grant in the Permission dropdown.

https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html

[Deleted user]

Thanks Ollie,

However, for some reason I only get 'Public' as the only group I can assign to that item. I have many other groups in users and groups, but they don't appear in the dropdown menu. Any suggestions?

[Ollie Guan]

Whether these groups still exist in the organization User management?

[Deleted user]

Yes, all those exist aside from jira-servicedesk-users as that is not activated.

[Deleted user]

Actually, the 'software users' group seems to be missing

[Deleted user]

After adding public, my other groups started appearing and I was able to add them, so the problem is now solved.

[Alex Romano]

Hey @[deleted] 
I'm having the same problem, and I see that adding public will make the groups appear.
Did you just remove public after? Obviously we don't want to be held hostage to making things publicly available just to add a group, right?