Missing issue-keys

[Georg Nowak]

Hi,

we are missing some issue-keys in our project. The issue key skips several numbers, e.g. 759 is following 754.

Because I get a mail on all changes I should be able to check what happened and what these issues were - but I didn't have a mail for the missing issue-keys.

Not receiving a mail (as far as I understand) only happens if I created these issues; but I was not at work at some of the days, were we are missing issues.

Another possibility would be if someone has deleted/or moved an issue. But then I should still have received a "created" and afterwards a "deleted" / "moved" mail.

My question: What can be the reasons for the missing keys? Is it possible to skip issue-keys by using "Cancel" instead of "Create" in the "issue creation pop-up" while someone else starts entering issues?

Hope someone can give me some hints.

Thanks

Georg

[Max Foerster - K15t]

Hi @Georg Nowak and welcome to the community.

Jira will not skip issues keys, that's one thing you can take for granted while working in Jira. Can you rule out the possibility of not being able to access certain tickets?

• Are you using issue security in that project?
• Did you try searching for the issue keys?
• Are you using any kind of mail handling?
• Did you have a look at the log files?

Best, Max

[Georg Nowak]

Hi Max,

thanks for the quick answer.

• Are you using issue security in that project? -> I don't know -> I will forward this question to the admin
• Did you try searching for the issue keys? -> Yes, the issues are not shown even using no filter
• Are you using any kind of mail handling? -> Yes, I have a rule in Outlook which automatically copies all JIRA generated issues to a special folder (otherwise I would not be able to work)
• Did you have a look at the log files? -> I will forward this to the admin

Thanks :)

Georg

[Max Foerster - K15t]

With mail handling, I meant within Jira. 😄 So maybe an incoming mail could not be processed properly. But that will also be an admin topic. You can keep him busy for a while now. 😄