Missing details in Jira Update emails

[Tim de Graauw]

Hi Jira experts, we work with a Vendor who shares their instance of Jira and recently we have observed that the notification emails do not include any content of the update. Is this a setting which may have been updated recently on our side, in how we receive the updates, or on the vendor's side? Do you know what setting would be causing this lack of detail? See sample email content below. TIA.

[Shalini Pradhan · Accepted solution]

Hello @Tim de Graauw ,

Good day! Welcome to Atlassian Community :)

I would like to inform you these modifications were implemented as part of our ongoing efforts to enhance security.

Here are the steps you can follow to address these changes:

1. In adminhub, click “Security” → “External users” page
2. Ensure Email and notification visibility is set to Allow
   
   
3. Update the policy

Thank you!

[Tim de Graauw]

Thanks So Much for your help @Shalini Pradhan

The steps were perfect to get back the details within the emails.

Cheers,
Tim

[emanuel_m_fernandes]

@Shalini Pradhan We also had this issue for months because it was disabled by default on your update in July / August this year. 

We've been scrambling our heads for this change for months and it was such as simple thing. It is astonishing that Atlassian devises a feature that makes it unusable and make it a default option — what is the point for receiving notifications by email without any detail!? Who would want that enabled? If you don't want people to receive notifications you can disable them altogether! 

I have difficulty understanding what's the point of having notifications with details — if you don't want to share info, don't send the notifications in the first place.

Imagine all the users in the world that have this problem and never solve it because they don't know how to!?