Missing Epics in Advanced Roadmaps Plan, but visible in same filter search

[Yao]

Hello,

I am troubleshooting an issue in Advanced Roadmaps for Jira and would appreciate any guidance.

Problem

In my Plan, some Epics are missing, even though:

1. They can be found in the issue hierarchy under the related Feature
2. They can be found in the filter search result
3. Similar Epics are displayed correctly in the same Plan

（CHK-30 ZERO FOUND IN PLAN）

Source filter used by the Plan

( project = PMO AND issuetype in (Initiative, Capability, Feature) AND component in ( "CHK Digital Transformation", "CHK Enterprise Applications", "CHK Security & Compliance", "CHK Infrastructure", "CHK PMO", "CHK Data & Analytics" ) ) OR ( project = "CHK IT" AND issuetype in (Epic, Story, Task, Bug) AND labels in (CHK-BRM, CHK-IT) )

Is there a recommended way to troubleshoot missing issues in a Plan when the filter logic appears correct?

[Trudy Claspill]

Hello @Yao 

Welcome to the Atlassian community.

Have you checked the tips on this page?

https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html