Migrating Rank Listener w/ Custom E-mail Alerts from Jira Server to Jira Cloud

[James Paniagua]

Hello,

I have a rank field listener setup in Jira Server with Adaptavist ScriptRunner that sends a custom e-mail whenever a user changes the rank of an issue in the backlog for select projects, the e-mail alert includes who changed the rank, on which board, and what issue's rank was changed. I am trying to migrate this to Jira Cloud now.

The first place I checked to get this setup is under Jira Automations in the Cloud site, I don't see the Rank field being available under "Field value changed".

Is this system field not accessible yet via Automations? Does anyone know if this functionality is still possible with Jira Cloud (with or without Adaptavist's ScriptRunner for Cloud).

Regards,

James

[Ste Wright · Accepted solution]

Hi @James Paniagua 

It's not an available field in Field Value Changed - but should work from the more general trigger, Issue Updated.

This seemed to work for me...

• Trigger: Issue Updated
• Condition: Advanced Compare Condition
  • First Value: {{changelog.rank}}
  • Condition: does not equal
  • Second Value: {{fieldChange.fromString}}
• Action: Send email

Let us know if this works for you :)

Ste

[James Paniagua]

Hi @Ste Wright ,

I tested this and it works great!

Thank you for the tip! :)

Best regards,

James