Microsoft Teams Jira Cloud App - Issues with URL Preview

[Chris Bohn]

We are testing out the Jira Cloud app for Microsoft Teams, and I've noticed several things that don't make much sense and wondering if this is normal/expected behavior:

1. I have to add the app to every direct message/chat I have in order for a Jira cloud URL to show the preview. 
   • If I don't do this, then I get the standard, unhelpful message below the URL
2. To add it to the chat, I'm required to pick a filter to show as a new tab, even if I don't want/need that.
3. Even after I add the app to a chat and authenticate myself, the person on the receiving end doesn't see the URL preview. They then added the app from their side, but even after that still didn't see the URL preview - even on new posts.
4. After adding the app to a specific team (and being required to pick a filter to show in a new tab), the URL preview doesn't show up in the "Posts"/chat for the General channel.

An example of a working URL preview (just to be clear what I mean) shows the ticket number and summary from the ticket.

How it currently works in my testing does not make sense to me. I'm used to the Jira Cloud integration with Slack where the URL preview just works - and works everywhere. Is there not a simple way to enable this in Microsoft Teams?

[Brant Schroeder]

@Chris Bohn welcome to the Atlassian community 

We are not seeing that behavior.  Each user has to install the Jira app but once it is installed team and chat channels work.  Here is the doc so you can check your setup https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/ 

[Chris Bohn]

Thanks; I've seen that documentation previously and reviewed it again. Unfortunately, what I described is how it works for me, so we completely abandoned the use of it because it does not work well for us. 

I listed 4 different issues. Are you indicating they all work differently for you?

[Brant Schroeder]

@Chris Bohn it works as documented with team and chat channels when the users have the app installed and have access to the Jira Instance Jira Project and Jira Issue.

[Chris Bohn]

@Brant Schroeder It sounds like it is working for you though I'm unclear if you have any of the same behaviors I documented above. I unfortunately had to work in an unusual test environment in order to test the the integration, and it is possible that may have factored into some of what I saw. Thanks for replying.