Member of our team cannot be assigned or tagged in Jira

[Jeremy Wight]

We have a single user who exists in our member list and who can create tickets and assign himself to things, however other users are unable to assign or mention him in anything. It's as if for others he does not exist in our Jira team. This is only for one user and he was created in the same way as everyone else. Has anyone ever experienced this or have any ideas? It's super frustrating to not be able to tag/assign them to things. 

[Angela Lim · Accepted solution]

Hi Jeremy,

I am a new user.

And I had some issue with our 1st user created.

User1 could login, but Administrator could not see this user1, so unable to assign any project and issues to this User1.

The answer given was due to Product Access not given.  And that seem to be the problem in our case.

You can search my post in this Community  for "

Technical Error Is New People Cannot Log Into Jira Core (Free Version)

"

as that was my original query around 9-Sep-20.

I don't know how to link it here.

Then look at the Answer Reply by Atlassian team member Andy Heinzer on the 10-Sep and 11-Sep, to see if it could help resolve your issue, if yours is a similar issue.

[Jeremy Wight]

Thanks @Angela Lim ! I’ll look into that!

[Jeremy Wight]

That worked @Angela Lim ! Thank you so much for the solution!