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Measuring Time in Priority

Tosh de Silva
Tosh de Silva
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January 8, 2014

I'm trying to build a report showing the time an incident was set to a critical priority before being downgraded.

Has anyone been able to figure out if it's possible?

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Timothy
Timothy
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January 8, 2014

You might have to dig through the database for this. The Change* tables should help you.

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