Me and My team struggling to open any PDF doc in the tickets

[Manish Chokhawala]

Me and My team struggling to open any PDF doc in the tickets. 

[Shalini Pradhan]

Hello @Manish Chokhawala ,

Good day! Welcome to atlassian community :)

Looks like export policy is configured. 

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select Security > Data protection > Data security policy.

3. Select one of the following:

   • Select a control name to view it.

   • And check if there are any configurations

[Nikola Perisic]

Hi @Manish Chokhawala 

Have you tried in incognito mode, deleting and reuploading the PDF and deleting the cache?