Many Problems with Jira

[Ural Ikinci]

Hello Everybody,

I'm managing Software company in Germany. 6 months ago I installed Jira to ours servers and created account But since day still we are not using Jira perfectly. We have still many problems and still we don't know how we can use Jira effective. Right now I have 5 Engineer on my office. There is a one Application we are using every day and perfectly: BitBucket! This is the best one.

Example: On my server there is a Jira, Bitbucket and Confluence. On the left corner, When I click to Confluence or Bitbucket, its asking username and password again. But all of systems using same username and passwords. Is it not possible enter to Confluence without write a username and password again?

I want find a way to manage this things with Jira or Atlassian Softwares:

1) Fallowing Developers tasks and development taked how many hours,

2) Invoicable tasks, Which ones are ready to Invoice, Which ones already invoiced

3) Creating monthly reports for each Customer (Exp: How many work hours we did for which customer, How many hours we have sent invoice...)

4) Customer and Sales management

5) We need to manage Our passwords with secure. Secure managing and sharing with employeers.

6) Connecting HelpDesk to my website, My customers able to create Tickets from my website.

And there is a manything to I forget.

For the managing Software company, What I need more, Is there a any Application from Atlassian? Is there a any education videos? We need suggestion. Our Projects going amazing and on the future maybe we'll be one of big Atlassian Customer, But for that, Firstly we need to be Professional managing system. I used kind of CRM Systems, Maybe I need this :/

Thanks.

[Ural Ikinci]

All of Applications looks like this Connected, OAuth also looks Okay, But still asking username and password!

[Kristin Lyons]

Are Jira and Confluence on the same servers?  You may have to add /confluence to the URL if they are, that will prevent you from having to log in again when switching between Jira and Confluence.

[Ural Ikinci]

All of Applications installed on same Server.

[Kristin Lyons]

You will need to add context paths to the applications.  Here are the instructions for Jira and Confluence:

• https://confluence.atlassian.com/confkb/how-to-change-the-confluence-context-path-707985922.html
• https://confluence.atlassian.com/jirakb/change-the-context-path-used-to-access-jira-server-225119408.html

This will at least help with the problem of having to re-login when switching between the applications.

[Ural Ikinci]

I did exactly, Changed server.xml for both Application and created again this Application Links. On the new browser I logged in to my system than switched Applicatiom from left corner. Its same.. Again asking login...

<Context path="/jira" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">

<Context path="/confluence" docBase="../confluence" debug="0" reloadable="false" useHttpOnly="true">

This is not helping!

[Ural Ikinci]

And I can always access to my application like jira.mydomain.com, confluence.mydomain.com and bitbucket.mydomain.com

When I click to Link, its going to another subdomain(When I in jira.mydomain.com when I click to Confluence from left corner its going to confluence.mydomain.com asking login information again)

Should it be on the same subdomain?

[Kristin Lyons]

Either Jira or Confluence will need to have a /jira or /confluence .. for example jira.mydomain.com/jira or confluence.mydomain.com/confluence

[Daniel Ebers]

From your description you are looking for a single sign on-solution or I am missing a special point?

This, on-premise, is a dedicated product - Atlassian Crowd
https://www.atlassian.com/de/software/crowd

As for the rest of your question I suspect there are more topics to handle.
You said:Connecting HelpDesk to my website, My customers able to create Tickets from my website.

This is something Jira Service Management is for.

But you also mentioned "CRM System". There are Apps from Marketplace - https://marketplace.atlassian.com/
Maybe it would be better to start a separate discussion on every topic here in Community.
At the moment it is a bit hard to identify which topics are somehow related and what now.

Your question for education video was aimed towards the login topic or general? In case it was general I'd recommend you to review https://training.atlassian.com/