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Manual Trigger no longer works after new Jira update

Alex_lock
Contributor
July 14, 2025

I had a manual trigger issue that is set up as follows:

Screenshot 2025-07-14 at 11.50.16.png

This was working until the navigation update, as I then try to set it but it's just blanked out as seen here:

Screenshot 2025-07-14 at 11.50.31.png

I'm not sure if this has been broken or made defunct? We use these to manually create certain cookie cutter tickets that are repetitive and bring into the current sprint as we support services.

I've tried tweaking it, but it's open to all users and work types. It's not very clear how to make it work again.

 

Update

So it seems broken on the board, BUT it does work within an issue instead. See example below:

image (57).png

3 answers

2 votes
Frosty Lantern
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July 14, 2025

Hey Alex, thanks for raising this! I’ve noticed the same issue after the update I’m checking into it now and will let you know as soon as I find a fix or workaround.

Alex_lock
Contributor
July 14, 2025

I'm just happy to know it's not just me, I'm starting to suspect it's a bug or poorly communicated change.

Like Calvin likes this
Alex_lock
Contributor
July 14, 2025

So Frosty, it seems broken on the board, BUT it does work within an issue instead. See example below:

image (57).png

Like Calvin likes this
1 vote
Alex_lock
Contributor
July 14, 2025

So it seems broken on the board, BUT it does work within an issue instead. See example below:

image (57).png

Calvin
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July 14, 2025

I wonder if you duplicate it as a version 2 if the second one shows up on the board?

1 vote
Fabio Racobaldo _Catworkx_
Community Champion
July 14, 2025

Hi @Alex_lock ,

please could you check if your automation is enabled?

Please let me know,

Fabio

Alex_lock
Contributor
July 14, 2025

Hi Fabio, it's definitely enabled without any major issues. I've even tried recreating the issue to see if I can just work through it. I'm a bit clueless why it's like that. I'm reviewing permissions to see if that's changed.

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