Managed users

[Audra Bonacki]

Hi, I set up a new user the same as I have all other users but for some reason they've been set up as a Managed Account and they are not able to verify their email for some reason. I've tried deleting and deactivating them to try and re-add them but its not allowing that. There's no apps associated with their account so I'm not sure why this got set up like this. How do I remove the Managed account status?

[Peter_DevSamurai]

Hi @Audra Bonacki, 

Managed accounts in Jira Cloud Premium typically mean the user is synced from an external identity provider (IDP). This "managed" status locks direct edits/deletions in Atlassian to prevent conflicts as changes must propagate from the IDP. That's why you can't delete/reactivate or verify email manually; the IDP handles verification. You can try the steps below:

• Log in to admin.atlassian.com > Select your organization > Directory > Managed accounts > Search for the user.
• If listed: Check the sync source (e.g., Google/Azure). To "unmanage," remove the user from the IDP directory (or unlink the group syncing to Atlassian) -> This deletes them in Atlassian after sync (usually less than 1 hour).
• If not synced intentionally: Go to Directory > Identity providers > Check/edit your IDP config.
  Disable provisioning if accidental (Settings > User provisioning > Disable) -> Then users become unmanaged after resync.
• Re-add as Standard: Once unmanaged/deleted, invite via Jira settings > User management > Add users (email invite)—they'll verify normally.

And if no IDP is set up (which is rare), contact support.atlassian.com/contact > User management > "Managed account issues" > Provide user email/site URL. 

I hope everything works out for you.

Best, 

Peter