Manage customer interactions in Jira

[Stanly Thomas]

We have hosted the JIRA on our server. We have a project where we want to capture the customer issues and requests. But we don't want them to add them as a user because there are multiple users involved for the customer. Also, we don't want to view the issues we track.
What we need is a way they can raise support requests or issues or feature requests and they will be to interact with us on that issue and we could follow up with them on some information.
They can see the resolution of the issue of the issue they've raised.

What is the best way to manage this inside JIRA?

Thanks in advance.

[Thomas Schlegel · Accepted solution]

Hi Stanley,

I think, you should have a look at Jira Service Desk. It is exactly, what you described.