Mail handling multiple projects

[Andrew Pearson]

Good morning,

We have 5+ JIRA Software projects set up across our organisation. We are looking for the simplest way to allow users to transfer work from their email accounts to the relevant project in JIRA and manage them from there.

I have set up a mail handler to use the default mail server to automatically create issues in 1 project when an email is sent to jira@<organisation-name>.atlassian.net. I'm lost in the support documentation on how to configure an additional email address for each of the 5+ projects. Ideally I think what we want is:

project1@<organisation-name>.atlassian.net

project2@<organisation-name>.atlassian.net

project3@<organisation-name>.atlassian.net

project4@<organisation-name>.atlassian.net

project5@<organisation-name>.atlassian.net

Is this possible without configuring email accounts with another provider? Is this the correct approach? I can see I could ask users to include the project name in the subject of their email to have it create issues in the correct project, but relying on our users to do this may not have the best outcome.

Look forward to any response/input.

[Kris G _Alacriz_]

@Andrew Pearson - This article talks about what you're looking for : https://confluence.atlassian.com/jirakb/how-to-create-issues-in-multiple-projects-using-one-mail-server-in-jira-core-779160675.html?_ga=2.144800564.1439754227.1595470115-46508633.1594045549

I hope that helps. 

best,
Kris 

[Andrew Pearson]

That's absolutely produces the end result I'm looking for, but I am hoping to achieve it without a 3rd party POP3/IMAP.

JIRA Service Desk projects are able to configure a separate email address for each project.

I may have to go down the path of configuring separate mail handlers with subject line filters to divert tasks into separate projects.

[Andrew Laden]

Take a look at Enterprise Email Handler for cloud. It gives you lots of options on how to handle inbound email

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview

I use the server version and am very happy with it.

[Andrew Pearson]

Thanks for the recommendation. Are you aware of what the recommended "out of the box" approach that does not rely on 3rd party plugins would be?

[Andrew Laden]

I'm not a cloud customer, so I don't know the limits of what you can do with email addresses given to you by your cloud account.

2 basic options, but both require your mail provider to support something.

1: If you can set up mutliple email boxes/addresses, then just set up a completely different pair of mail server/mail handler configurations for each one.

2: If they only give you 1 but you can apply server side filtering rules such that you can put each mail into a folder other then inbox, then you can use the single mail server config, but 5 mail handlers, each one configured to look at a folder other then INBOX.

As I said, I don't use cloud so I don't know how much flexibility you have there.