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Mac getting stuck at Initializing the plugin system step during setup

Neil Soriano
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August 16, 2023

I am unable to start my trial license as my mac keeps getting stuck on this page.

Screenshot 2023-08-16 at 5.46.20 PM.png

This is what I see at the end of the log without shutting down using shutdown.sh

2023-08-16 17:43:43,643-0700 jira-stats-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [CacheStats] snapshot stats: duration=PT5M0.009S, statsOverhead=n/a, data={"_statsName":"CacheStats","_statsType":"snapshot","_time":"2023-08-17T00:43:43.643Z","_timestamp":1692233023643,"_duration":"PT5M0.009S","_invocations":0,"_statsOverhead":"n/a","nodeId":"n/a","clearedCachesCount":0,"topNClearedCaches":{}}
2023-08-16 17:43:43,644-0700 jira-stats-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [CacheStats] total stats: duration=PT10M0.002S, statsOverhead=n/a, data={"_statsName":"CacheStats","_statsType":"total","_time":"2023-08-17T00:43:43.643Z","_timestamp":1692233023643,"_duration":"PT10M0.002S","_invocations":2,"_statsOverhead":"n/a","nodeId":"n/a","clearedCachesCount":2,"topNClearedCaches":{"com.atlassian.jira.project.util.CachingProjectKeyStore.cache":1,"com.atlassian.jira.security.GlobalPermissionsCache.permissions":1}}

 

Unsure what to do. Please let me know if there are additional details needed or solutions for this.

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